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Most answers are below. If yours isn't, write to us — a person reads every message, usually the same day.
EasyTrip started with something I watched happen every week. Cars leaving one city for another with three empty seats, and people at the stand waiting hours for a van to fill. Both sides losing — one on fuel, the other on time.
So we built the thing that connects them. A driver publishes the trip they were making anyway. A rider takes a seat on it and pays cash at the end. No middleman holding your money, no surge, no surprises. Just people going the same way, sharing the cost.
What matters most to me is that it stays trustworthy. Every driver on EasyTrip is checked by a person before they can carry anyone, and every trip can be watched live by the people on it. If something ever falls short of that, write to me — the address below reaches our team, and I read what comes through it.
Asad Ullah
Founder, EasyTrip
Common questions
Grouped by where you are in a trip.
Booking a seat
I can’t find any rides on my route
Rides are published by drivers, so quiet routes and quiet days have fewer. Try widening the date, or post a whole-car request instead — drivers come to you and bid.
My request hasn’t been accepted
Drivers accept manually. If the departure is close and it’s still pending, cancel it and book another ride — you’re never charged for a pending request.
Can I book for someone else?
Yes, book the seats and add the passenger’s details in the note. Just make sure whoever travels knows the pickup point.
During the trip
The driver isn’t at the pickup point
Open the booking and use Call or Message — it connects in-app without sharing numbers. If the trip has started you can also see exactly where the car is.
Track ride isn’t showing anything
Tracking goes live once the driver taps Start, and needs their phone on with the app open. If the trip has started and nothing moves, call them.
I left something in the car
Message the driver from the booking — the conversation stays available after the trip is completed.
Driving & payouts
My driver application is still pending
Approvals are reviewed by hand. If it’s been more than a couple of days, email us with your registered phone number.
My wallet top-up hasn’t appeared
Top-ups are verified manually against the transaction ID you submitted. Check the ID matches exactly, then email us if it’s been several hours.
I was charged commission on a free ride
The first five completed rides are commission-free. Send us the ride and we’ll check the ledger.
Account
I’m not getting the OTP
Check the number is a Pakistani mobile in the format 03XXXXXXXXX and that you have signal. Wait a minute before requesting another — repeated requests are rate-limited.
I changed my phone number
Delete the account from Settings and sign up again with the new number. Your old number is freed immediately.
Delete my account and data
Settings → Delete account. It deactivates and anonymises your profile, cancels upcoming trips and frees your number.
Write to us
Fill this in and it opens your email app with everything already written — nothing is sent anywhere until you press send.
Include the phone number on your EasyTrip account if the question is about a specific trip. It’s the fastest way for us to find it.